We guarantee all shipments to be first quality. All items are 100% exchangeable (except closeout items) within 30 days of ordering FOR ANY REASON. You must obtain an RMA number before returning any product by calling or e-mailing us at the number/e-mail given above. Return shipping on exchanges will be shipped as per our shipping & delivery policy. Items must be returned in an unused condition and in the original packaging. We DO NOT issue call tags for merchandise and you must pay the return shipment cost. Returns for Refund RETURNS for credit are subject to a 10% restocking fee. There are No Returns or Exchanges for all Closeout Items, all sales are final, no exception! All returned items are processed within 2 business days of receipt. Refunds will be processed within 5 business days of receipt. Refunds are based on the item price(s) paid on your original purchase invoice less a 10% restocking fee and do not include shipping/handling charges. Refunds are issued in the same method as the original payment, unless an exchange or Gift Certificate is chosen. Refunds will be confirmed via email. Please allow the following time to receive your refund once processed: (in business days) * PayPal: 1-2 days * Google Checkout: 1-2 days * VISA/MC/Discover/American Express: 3-5 days Refunds are limited to the purchase price of the product, less any discount/coupons applied to the purchase invoice and a 10% restocking fee. Refunds for shipping and handling charges are only granted if Extreme Supply has inspected the item and verified that it was shipped in error or is defective. Return shipping refund amount is limited to the amount charged for shipping on the original purchase. In the case of combined or promotional shipping on the original purchase, return shipping refund is limited to the current standard FedEx Ground rate for the item(s). Returns for Exchange Requests for exchange are subject to the availability of the item requested. Many of our best deals have limited stock available and similar items varying only in size or color may be sold out by the time your return is received and processed. We will make every effort to fulfill the exchange as you've requested. If the item you've requested is not available, we will notify you via email and issue a refund via your original payment method. Our inventory changes daily, the best way to ensure that you receive that item is to simply purchase it outright and request a refund for your return. You may contact us to check availability, but we cannot "hold" any product pending receipt of your returned merchandise. Thanks for shopping with Extreme Supply!