If you are cannot find answers to your questions here, please feel free to email us at ebay@extremesupply.com or call us toll free 800 499 5042. Please be sure to reference the eBay AUCTION NUMBER. We make every effort to ensure that all items listed in our store have the Availability accurately noted. However, we may find that one of more of the items you order are not readily available. If this happens, we will do our best to find the item(s) as quickly as possible for you and communicate with you via email. Please ensure that the email address you give us during checkout, or the email address you have registered with eBay (if you've purchased through our eBay store), is checked regularly and that '@extremesupply.com' is on your domain whitelist for any spam-blocking software, folders or filters. All warranty issues are handled by the respective manufacturer. Warranty issues would include but are not limited to: broken/cracked vents and/or vent covers, broken/cracked visors/faceshields and/or visor/faceshield mechanisms, loose edge molding/trim pieces, blemishes in the helmet finish, materials and worksmanship issues, etc.